I had the privilege of meeting Dan Cathy, President and COO of Chick-Fil-A, a few months ago at the recreate conference in Franklin, TN. He has such a passion for serving people and creating raving fans. I know I’m one of them. Chick-Fil-A has consistently been a favorite of mine for as long as I can remember. His heart and willingness to go against the grain of most fast food restaurants is what makes Chick-Fil-A stand out as a superior eatery.
This video is a great example of how we should always think of and treat every client we deal with. Everyone is coming from “somewhere” and we never know how much of an impact we might have on their lives and businesses.